Privacy Policy | Manscaping London

Introduction

Your privacy matters. Manscaping London is committed to protecting the personal information you share with us and handling it transparently in line with the UK General Data Protection Regulation (UK GDPR) and related laws. This policy explains what we collect, why we collect it, how we use it, and your rights.

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Who We Are

Manscaping London
Davenport House, 16 Pepper Street, E14 9RP, London, UK
Email: ninel@manscapinglondon.co.uk
Phone: +44 7428 479771

If you have any questions about this policy or your personal data, you can contact us using the details above.

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Information We Collect

We only collect the information necessary to deliver safe, professional services. This may include:
    •    Identification: full name, date of birth or age (for eligibility).
    •    Contact: phone number, email address.
    •    Booking & Payment: appointment details and payment records (we do not store full card numbers).
    •    Health & Consultation: medical history, allergies, medications, or skin concerns provided via consultation forms.
    •    Marketing Preferences: only if you opt in.

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How We Use Your Information

We use personal data for legitimate business purposes, including:
    •    Managing bookings, confirmations, and reminders.
    •    Providing safe and appropriate treatments using consultation information where required.
    •    Processing payments, invoices, and refunds.
    •    Maintaining treatment records for health, safety, and insurance.
    •    Sending marketing communications only with your explicit consent.

We will never sell or rent your personal information to third parties for marketing.

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Legal Basis & Retention

Our legal bases for processing include performance of a contract (providing treatments), legal compliance, and your consent where applicable (marketing).
We retain personal data only as long as necessary — generally up to 7 years to meet insurance and record-keeping obligations — unless you request deletion and there is no legal reason to retain it.

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How We Protect Your Data

We use reasonable administrative, technical, and physical safeguards to protect your personal information:
    •    Encrypted and password-protected electronic systems (GDPR-compliant booking/payment providers).
    •    Secure storage for any paper consultation forms (locked and restricted access).
    •    Access limited to authorised staff only.

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Sharing Data with Third Parties

We only share personal information when necessary to provide services or meet legal obligations:
    •    Booking platforms and payment processors (to manage appointments and payments).
    •    Insurance or legal authorities if required.
    •    Approved service providers who act on our behalf under contract and GDPR obligations.

All third parties we use are required to process data securely and only for specified purposes.

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Marketing Communications

We send marketing communications (email or SMS) only if you opt in. You can opt out at any time using the unsubscribe link in emails or by contacting us at ninel@manscapinglondon.co.uk.
Opting out will not affect appointment-related messages such as confirmations or reminders.

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Cookies & Website Analytics

Our website may use cookies to improve browsing and understand site usage. Cookies do not identify you personally unless you provide identifiable information. You can manage or disable cookies through your browser settings.

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Your Rights

Under UK GDPR, you have rights over your personal data, including:
    •    Access: request a copy of data we hold about you.
    •    Rectification: correct inaccurate information.
    •    Erasure: request deletion (where lawful and practical).
    •    Restriction: ask us to limit processing in certain situations.
    •    Data Portability: request transfer of your data to another controller where applicable.
    •    Withdraw Consent: for processing based on consent, at any time (for example marketing).

To exercise any of these rights, contact us at ninel@manscapinglondon.co.uk.
We aim to respond within 30 days.

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. Complaints

If you are unhappy with how we process your data, please contact us first at ninel@manscapinglondon.co.uk.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk

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. Changes to This Policy

We may update this Privacy Policy occasionally to reflect legal or operational changes. The most recent version will always be published on our website with the “Last updated” date at the top.

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